{"id":9,"date":"2023-09-04T16:20:23","date_gmt":"2023-09-04T16:20:23","guid":{"rendered":"http:\/\/laflowinery.co.za\/?page_id=9"},"modified":"2023-09-05T15:26:04","modified_gmt":"2023-09-05T15:26:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/laflowinery.co.za\/?page_id=9","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f5f1&#8243; background_image=&#8221;http:\/\/laflowinery.co.za\/wp-content\/uploads\/2023\/09\/winery-69.jpg&#8221; background_size=&#8221;contain&#8221; background_position=&#8221;top_right&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lora||||||||&#8221; text_line_height=&#8221;2em&#8221; header_text_color=&#8221;#280400&#8243; header_font_size=&#8221;110px&#8221; max_width=&#8221;880px&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; max_width__hover_enabled=&#8221;off|desktop&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h1>Refund Policy\u00a0<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(248,245,241,0) 33%|rgba(248,245,241,0.79) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(248,245,241,0)&#8221; background_color_gradient_start_position=&#8221;33%&#8221; background_color_gradient_end=&#8221;rgba(248,245,241,0.79)&#8221; background_image=&#8221;http:\/\/laflowinery.co.za\/wp-content\/uploads\/2023\/09\/winery-68.jpg&#8221; custom_padding=&#8221;60px|60px|60px|60px|true|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lora||||||||&#8221; text_line_height=&#8221;2em&#8221; header_2_text_color=&#8221;#280400&#8243; header_2_font_size=&#8221;60px&#8221; header_2_line_height=&#8221;1.2em&#8221; text_orientation=&#8221;right&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;1.4em&#8221; header_2_line_height_phone=&#8221;&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Making Wine Since<\/p>\n<h2>2022<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f5f1&#8243; background_enable_image=&#8221;off&#8221; background_size=&#8221;initial&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;40px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;http:\/\/laflowinery.co.za\/wp-content\/uploads\/2023\/09\/winery-67.png&#8221; title_text=&#8221;winery-67&#8243; _builder_version=&#8221;4.16&#8243; max_width_tablet=&#8221;300px&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;|||-5vw|false|false&#8221; custom_margin_tablet=&#8221;||-20vw|0vw|false|false&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lora||||||||&#8221; text_text_color=&#8221;#280400&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<p>Additional non-returnable items:<\/p>\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lora||||||||&#8221; text_line_height=&#8221;2em&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p><strong>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/strong><\/p>\n<p><strong>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_6,1_6,1_6,1_6,1_6,1_6&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.22.1&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;-11px|auto||auto||&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_6&#8243; _builder_version=&#8221;4.22.1&#8243; background_color=&#8221;#2b343b&#8221; custom_padding=&#8221;6vw|20px|6vw|20px|true|true&#8221; 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_builder_version=&#8221;4.16&#8243; background_color=&#8221;#f8f5f3&#8243; custom_padding=&#8221;6vw|20px|6vw|20px|true|true&#8221; box_shadow_style=&#8221;preset4&#8243; box_shadow_horizontal=&#8221;0px&#8221; box_shadow_vertical=&#8221;0px&#8221; box_shadow_color=&#8221;#f8f5f3&#8243; global_colors_info=&#8221;{}&#8221; box_shadow_vertical__hover=&#8221;-40px&#8221; box_shadow_vertical__hover_enabled=&#8221;on|hover&#8221; background__hover_enabled=&#8221;off|hover&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;http:\/\/laflowinery.co.za\/wp-content\/uploads\/2023\/09\/6.png&#8221; title_text=&#8221;6&#8243; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;bounce&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; header_3_font=&#8221;Montserrat|800||on|||||&#8221; header_3_font_size=&#8221;24px&#8221; 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header_2_font_size=&#8221;60px&#8221; header_2_line_height=&#8221;1.2em&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; header_2_line_height_tablet=&#8221;1.4em&#8221; header_2_line_height_phone=&#8221;&#8221; header_2_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>The Art of Wine Making<\/h2>\n<p><span>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at consumer@laflowinery.co.za<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_image src=&#8221;http:\/\/laflowinery.co.za\/wp-content\/uploads\/2023\/09\/LaFlo-official-logo-1.pdf-scaled.jpg&#8221; _builder_version=&#8221;4.22.1&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; title_text=&#8221;LaFlo official logo (1).pdf&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Refund Policy\u00a0Making Wine Since 2022Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>It is the policy of LA FLO WINERY to do everything possible to ensure that you can shop from us with confidence. To that end, we ensure our products are of the highest possible quality and we additionally provide detailed information on every item offered in our online store to make sure you are as informed about the products you wish to purchase, as possible.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If for any reason you are not satisfied with any of our products, please contact us by phone on\u00a0+27 723816780 or\u00a0via email on\u00a0<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\"><span style=\"text-decoration: underline;\"><a href=\"consumer@laflowinery.co.za\" data-type=\"link\" data-id=\"consumer@laflowinery.co.za\">consumer@laflowinery.co.za <\/a><\/span><\/mark>\u00a0to arrange a replacement or refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Goods Damaged on Delivery<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If your purchased goods are received damaged, defective or do not match what you ordered, please contact LAFLO WINERY  to arrange a replacement, subject to the following conditions:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u2022 You must notify us of any problems with your order within 3 days of original delivery;<br>\u2022 The item(s) you ordered should be intact (other than any damage as stated when delivered) and be in its original packaging;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To report an issue with your delivered order, please phone theLA FLO WINERY team on\u00a0+27723816780 or\u00a0send an email to<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\"><a href=\"consumer@laflowinery.co.za\" data-type=\"link\" data-id=\"consumer@laflowinery.co.za\">\u00a0consumer@laflowinery.co.za<\/a><\/mark> \u00a0and we will do our best to arrange that a replacement is sent to you as soon as possible.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Cooling Off Period<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>In the unlikely event that you no longer want the items you purchased from LA FLO WINERY, we provide a 7-day \u2018cooling off period\u2019 during which time you may return your purchase to us for a full refund or store credit, subject to the following conditions:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\u2022 You must notify us of your intention to return your purchase within 7 days from the date of your purchase;<br>\u2022 The items to be returned must&nbsp;be in their original packaging and in a re-saleable, \u2018as new\u2019 condition;<br>\u2022 Any&nbsp;wine or consumables purchased must be sealed and must not have been opened;<br>\u2022 Partial returns or exchanges are not accepted;<br>\u2022 Original shipping costs are not refundable;<br>\u2022 The cost of returning the items to us will be your responsibility.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Other things to note:<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Returns that meet our returns conditions outlined above will be offered as store credit for use towards another purchase from LAFLO WINERY , or where this is not required, paid as a full refund (minus any original shipping costs) to the original payment method used when checking out on the LA FLO WINERY website. Return requests that do not meet the above conditions will not be accepted and no refund or store credit - be it full or partial - will be offered.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/pages\/9"}],"collection":[{"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":4,"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":270,"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/270"}],"wp:attachment":[{"href":"https:\/\/laflowinery.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}